Answer the questions below to make a claim
100% NO WIN - NO FEE!

Have you been on an All-Inclusive Packaged Holiday in the last 3 years?

Did you or a member of your group suffer any form of Holiday Sickness during or directly after your holiday ?

Did your sickness last for more than 5 days?

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About us

Having an illness abroad can be a very distressing experience especially when you are on a holiday you may have been waiting a long time to enjoy. Sick while away provides assistance with a large number of holiday claims each month on behalf of people who have suffered illness or food poisoning while on holiday. Even if you have already complained to your holiday company or are simply looking to find out if you have a valid holiday claim, then our quick and easy process will put you in touch with experts within the field of holiday illness compensation.

Our expert teams provide clear and precise advice and keep you up to date on a regular basis whilst working in your best interests on a ‘no win no fee’ basis

To start your claim today fill out the enquiry form and one of our experts will be in touch.

Below are some of the UK package tour operators our partners are claiming holiday compensation against:

  • Thomas Cook
  • Thomson
  • First Choice
  • Monarch
  • British airways
  • Fly Tours
  • Low Cost Holidays

What can I claim for?

Common illnesses from food poisoning include:




Stomach cramps


Dramatic changes in temperature

How much can I claim for holiday illness?

The amount of compensation you are able to claim will often depend upon the severity of your illness. The figures below are based on the outcomes of typical food poisoning claims we have dealt with:

  • 1

    Severe food poisoning:

    £30,000 - £45,000

  • 2

    Serious food poisoning:

    £7,700 - £15,910

  • 3

    Mild food poisoning:

    £3,000 - £8,000

  • 4

    Food poisoning for a few days:

    £700 - £4,000

However, it is important to remember that compensation amounts are always variable and dependent upon the individual case. In order to best ascertain how much compensation you could receive, it is always best to speak to a solicitor

Holiday Illness Claim process

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How to Get Holiday Sickness Compensation in the U.K Introducing

Holidays are a time and an opportunity to have fun and to have a rest. While most holidays fulfill this objective and tourists often report better health, greater commitment to their work, and a feeling of satisfaction in life after the holiday, sometimes things do not always go as planned. A traveler can fall sick during the holiday. Getting sick on holiday can prove to be devastating to the tourist(s), and no amount of intricate planning can assure a tourist of a sickness-free holiday. This paper addresses aspects related to sickness while on holiday, and compensation when a traveler gets sick while on holiday in the United Kingdom.

A lot can happen when on holiday. When alone, in a group, with family members, or friends, he or she can experience sickness on holiday and such sickness can occur at any time of the holiday. Sickness can result from and can occur in the form of food poisoning, bedbugs, slips and accidents that result from tripping, infections from dirty swimming pools, allergies, and illnesses that cannot be explicated.

Main Part

Food poisoning is considered in many cases to be a major factor causing sickness for individuals on holiday. Some groups are at a big risk of getting infected while on holiday and these include elderly people, babies and children who are under five years of age, and women who are expecting. Individuals who have weak immune systems and those who have blood disorders are also at a relatively greater risk of getting infections. It is also easy for people who are taking medication, including antibiotics to get infected as compared to those who are not taking drugs.

Food safety standards in many countries are not as strict or consistent as in the United Kingdom. It is from this perspective that tourists who are on holiday abroad can suffer from food poisoning more easily. Additionally, some holiday destinations have been singled out as posing a higher risk for food poisoning. The bug Campylobacter found in raw chicken has been identified by the Food Standards Agency (FSA) as being responsible for 33% of all holiday food poisoning cases.

Symptoms of Holiday Food Poisoning

Food poisoning can be evidenced through symptoms that are manifested rapidly, sometimes an hour after consuming poisoned food, or it can take as long as two weeks. How fast the symptoms manifest is dependent on the type of infection acquired. Food poisoning symptoms include such indicators as flu symptoms, fever, stomach pain, appetite loss, diarrhea, headaches, a rigid neck, nausea, aches in the muscles and joints, confusion, lightheaded feeling, and tiredness. There may also be abdominal pain.

What You Have To Do If You Get Sick on Holiday

In case of food poisoning while on holiday, it is advisable that he or she gets adequate evidence of what could possibly have caused the illness. If a tourist sees for instance, raw food behind mixed with or handled alongside cooked food; food that is not covered, they need to get such evidence regarding the same. It is also advisable to make notes on what the tourist was doing a couple of days before experiencing the illness as this can help to establish the cause of the illness. The tourist also needs to inform the hotel staff and tour operator, and get written documents stating that the hotel staff and the tour operator have been informed regarding the situation. If one proceeds to receive medical attention, he or she has to take copies of medical records with him or her when travelling back home. This will help in making claims against the tour operator.

From another perspective, it is necessary that the holiday-maker considers regaining of good health as the first priority. Getting medical attention should, therefore, be among the top priorities that the holiday-maker considers when he experiences symptoms of sickness. It is also necessary to drink liquids such as water to remain hydrated. Furthermore, reporting to the holiday representative or the hotel staff should be the next course of action as this is a key step in the claim process. Sometimes the illness may be infectious, an example being dysentery. To prevent such diseases from spreading to other people such as family members and other tourists, the traveler has to isolate him or herself. Taking photographs and videos that show the low level of hygiene or other potential causes of diseases such as uncovered food can also help in the claim process later.

How to Claim Compensation

Holiday sickness is an unanticipated occurrence in the course of the holiday. It can not only inconvenience the holiday but it can cause long-term health problems. After the illness is treated and health restored, the holiday-maker can make a claim to get compensation.

It is possible to make an independent claim to the tour operator, although such claims are, in most cases, unsuccessful as tour operators cause unnecessary delays and give excuses when responding to such complaints. Others settle the complaint by paying the holiday-maker less money than was required. The surest way to claim the right amount of compensation from tour operators for the resulting harm is to use a solicitor. Secondary conditions associated with holiday illnesses can cause lifelong problems, and can have a devastating impact on the patient, resulting in financial and emotional problems.

An affected person has two and three years within which to claim compensation from a tour operator. Legal advice should be sought as soon as illness is encountered while on holiday. Under the Package Travel Regulations of 1992, travelers who have booked a package holiday through tour operators have protected rights that must be upheld by the tour operators. The traveler should report any issues to the holiday representative or the hotel soon after they arise. He or she should also take and keep copies of the complaint, and keep, for evidence purposes, records pertaining to expenses not covered by the package.

How Much Can You Claim For Holiday Illness?

The compensation amount depends on how severe the illness is. For severe food poisoning, the claim will lie between £30,000 and £45,000. Serious food poisoning attracts claims between £7,700 and £15,910. Between £3,000 and £8,000 can be claimed for mild food poisoning, while food poisoning for a few days can be compensated to the extent of between £700 and £4,000.

How Much Time you Have to Make a Holiday Illness Claim and How Long Does It Take.

Claims related to holiday illness can be made if the package holiday was within the last three years. Moreover, for the claim to be compensated, symptoms related to the illness must have lasted for at least seven days. In most cases, holiday claims take less than 12 months for the tourist to be settled.

Documents You Need To Submit For a Claim

Documents to be submitted to receive compensation include photos and videos showing that the hotel or resort had questionable hygiene and food safety standards; copies of complaints of who was contacted regarding the illness such as hotel staff or tour operators; and records of expenses that were not previously included in the package, such as receipts of medical fees.


Holiday illness can be an inconvenience and can even result in lifelong devastation if secondary infections are acquired. To make a holiday claim and acquire illness compensation, it is necessary that one keeps records of events related to the illness, and that relevant documentation including photos and videos related to food standards and general hygiene at the resort is presented when making the claim to receive holiday compensation. It is also best to involve specialists, solicitors in this case, to avoid delays or under-compensation from tour operators.